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How to order 如何下单?

Please click to this website to create or log in your account. 请点击以下网址注册或登入账号 (https://www.everbeautycollection.com/account/login

Once you have placed your order and complete your payment, you will receive the confirmation email from us. 当您下单和汇款成功,您将收到订单确认邮件。

What payment methods do you have 付款方式?

1. Bank transfer (MYR & SGD)

2. TouchnGo transfer  (MYR ONLY)

3. Credit card/ FPX/ GRAB/ BOOST  (MYR ONLY)

4. FavePay

5. Atome - 0% 3 monthly payments

If you failed to make payment within 2 days, your order will be automatically cancelled. For international orders that wish to pay by credit card, you may switch to MYR version. 请在2天内完成汇款,否则订单将自动被取消。如果您在海外想选择信用卡付款,请把页面转成MYR。

How much does the shipping cost 邮费?

Location 地区Shipping fee 邮费
West Malaysia (WM)RM8 flat rate per order
East Malaysia (EM)RM15 flat rate per order
SingaporeRM50 flat rate per order

*Lalamove’s shipping fee will be calculated at the checkout and it’s not included in free shipping programme. 

For overseas delivery outside of Malaysia, you may incur custom duty or import tax before you receive your parcel. As the taxes are charged by your local customs authority, you can contact your local customs office for more information. 海外包裹,请注意您可能在未收到包裹前,需要支付税费。您可联络海关查询更多详情。

For pre-order/backorder items, when will the items be sending out 预定、补货出货时间?

We will list the Expected to Arrive (ETA) dates on every pre-order items, you may order directly with advance payment. Please note that there might be a slight delay from the ETA dates due to manufacturing or shipping issue. If the ETA has been delayed by 14 days, we will contact you for the next action. 我们将列出预计抵达时间,您可先预付订单。基于运输或厂家交货期可能延误,如果超过14天,我们将再通知您。

Can I combine orders to save shipping costs 可以拼单一起邮寄吗?

Yes, you can combine your orders up to 2 phase from your first order, pls refer to the phase detail and the homepage (calendar) E.g: If you place order and complete payment within phase A07, you can send your parcel together with B07, but not C07. 可以,您能拼单最多两期。您可到首页查看日历显示的期数。例如:您在A07期下单并完成汇款,可选择与B07期一起邮寄;但不能与C07期邮寄。

Combined order (Postage) 拼单邮费

If you have paid extra postage, we will place the extras as credit to your account for your next purchase deduction. 如果您有多付邮费,我们将把多付的邮费转为CREDIT 让你们下次扣除。

For returns or exchange questions, please refer to the link below.

https://www.everbeautycollection.com/legal/return-refund

Having more questions? Please contact us through Messenger or give us a call.  

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