如何下单 | How to Order

🛒 如何下单 | How to Order

超市比喻版:放进购物车 ≠ 买单成功。必须结账 + 付款,订单才成立。

1

放入购物车 = 只是“拿起来”

像在超市把商品放进推车,这一步不会为你保留,也不算下单。

Adding to Cart is like picking items in a supermarket. It does not reserve or place an order.

2

进入购物车 → 结账 & 付款

推到“收银台”并完成付款,系统才会生成订单并保留。

Go to Checkout and Pay. Only paid orders are confirmed and held by our system.

3

选择配送方式:直接邮寄 或 拼单

可选择「直接邮寄」或「拼单(Combine Order)」。

Choose Ship Now or Combine Order at checkout.

📦 拼单 / Combine Orders

⏱️
订单保留 7 天,期间可多次下单,每次都需完成付款。
Orders can be held for 7 days. You can place multiple paid orders within the window.
🎁
累计金额满 RM250 系统自动免邮并寄出。
When total reaches RM250, shipping is automatically free and we dispatch.
✉️
未满 RM250,需先补邮费再寄出。
Below RM250, postage is required before shipment.
提示 Tip:若想继续拼单,请在结账时选择 Combine Order / 自取(系统不会收取运费)。

💳 付款方式 | Payment

马来西亚 Malaysia:银行转账、Touch 'n Go、信用卡/FPX/Grab/Boost、Atome 0% 3 期分期
新加坡 Singapore:银行转账或 PayNow

请在下单后 2 天内完成付款,否则订单会自动取消。
Please complete payment within 2 days of ordering, or the order will be cancelled automatically.

🚚 邮费 | Shipping Fee

地区 Area 邮费 Fee
西马 West Malaysia RM8 / 单 per order
东马 East Malaysia RM20 / 单 per order
新加坡 Singapore S$19 / 单 per order

马来西亚订单满 RM250 免邮(可 7 天内拼单累计)。
Free shipping for Malaysia orders from RM250 (orders within 7 days can be combined).

新加坡包裹可能需缴付当地进口税,由当地海关收取。
Singapore parcels may be charged import tax by local customs.

⏱️ 几天收到 | Delivery Time

付款后 1–3 个工作天内从新山(Johor Bahru)出货。出货后:
Orders ship from Johor Bahru within 1–3 working days after payment. After dispatch:

  • 西马 West Malaysia:一般 1–3 个工作天 usually 1–3 working days
  • 东马 East Malaysia:视地区,一般 1–5 个工作天 usually 1–5 working days, depending on area
  • 新加坡 Singapore:3–7 个工作天 3–7 working days

拼单的订单在凑满或 7 天保留期结束后一起寄出。预购/补货款按商品页的预计到货日(ETA)出货。
Combined orders ship together once complete or when the 7-day hold ends. Pre-order items ship according to the ETA on the product page.

拼单多付的邮费会转为账户 credit,下次购物扣除。
Extra postage paid on combined orders is kept as account credit for your next purchase.

❓ 常见问题 | FAQ

Q1. 只放购物车,算下单吗?

不算。必须结账并付款才成立。
No. You must checkout and pay.

Q2. 我可以边买边加吗?

可以,在 7 天内多次下单并付款,金额累计至 RM250 自动免邮并统一寄出。
Yes. Within 7 days, place multiple paid orders; we ship together once total hits RM250.

Q3. 选错了配送方式怎么办?

联系小编协助调整。
Contact support and we’ll help adjust.

Q4. 为什么每次下单订单号都不一样?

每次下单都会生成新的订单号(如今天 EB001,明天 EB002),这是正常的。只要使用同一个账号,所有订单都能在 Account Page 查看。
Each order generates a new order number (e.g., today EB001, tomorrow EB002). This is normal. As long as you use the same account, all your orders can be viewed on the Account Page.

注意 Notice:超过保留期的订单将自动结算为当前状态;新订单将作为新一单计算运费。

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