退货与退款条规

1. 可退换的情况

只接受以下两种：

• 瑕疵商品：明显破损或质量问题，例如破洞、缺零件、拉链坏掉。
• 寄错商品：收到的款式、尺码或颜色与订单不符。

请在收到商品后 3 天内联系客服，提供订单号码、问题说明和照片。退回的商品须保持原状、吊牌完整、未穿着。

2. 不接受退换的情况

• 尺码或颜色选错。下单前请对照尺码表；拿不准请先在 Messenger 问我们。
• 以下不算瑕疵：尺寸差异在 2–4cm 内（手工平量与面料弹性造成）；灯光或屏幕造成的轻微色差；裁剪造成的印花位置差异；线头、小痕迹，或洗后轻微缩水。
• 因不当清洗（例如使用不适合的清洁剂）或正常穿着造成的损坏。

3. 运费与退款

• 瑕疵或寄错商品的退货运费由我们承担。
• 检查确认后，可以换货（视库存而定），或在 5–7 个工作天内退款，以商店积分或原付款方式退回。

4. 预购／补货商品

• 付款后不可取消、不可退款（瑕疵或寄错除外）。
• 预计到货日（ETA）延误超过 14 天，我们会联系你确认下一步。

5. 其他

退货情况异常的账户，我们保留拒绝退换的权利。

Return & Refund Policy

1. What can be returned or exchanged

Only:

• Defective items: visible damage or quality issues, such as tears, missing parts or a faulty zip.
• Incorrect items: the style, size or colour received does not match your order.

Contact us within 3 days of delivery with your order number, a description and photos. Items must be unused, in original condition, with tags attached.

2. What cannot be returned or exchanged

• Wrong size or colour choices. Please check the size chart before ordering, or ask us on Messenger.
• The following are not defects: size differences within 2–4cm (from hand measuring and fabric stretch); slight colour differences caused by lighting or screens; print placement differences from fabric cutting; loose threads, small marks or slight shrinkage after washing.
• Damage from improper cleaning (for example unsuitable chemicals) or normal wear.

3. Shipping and refunds

• We cover return shipping for defective or incorrect items.
• After inspection, we exchange the item (subject to stock) or refund within 5–7 working days, as store credit or to the original payment method.

4. Pre-order and backorder items

• They cannot be cancelled or refunded after payment, except when defective or incorrect.
• If the ETA is delayed by more than 14 days, we will contact you to confirm next steps.

5. Other

We may refuse returns or exchanges for accounts with unusual return patterns.