Return & Refund Policy
Eligibility and Fees
| Condition | Policy |
|---|---|
| Return Window | Within 3 days after receiving order |
| Restocking Fee | 15% on all returns and size exchanges, to cover handling, inspection, and repackaging costs |
| Non-Returnable/Non-Exchangeable Items | Sale items, promotional items, backorder items, preorder items, choose to combine orders, overseas orders, free size item |
| Non-Returnable Items for Hygiene Reasons | Lingerie, singlet, accessories |
Process and Responsibilities
| Condition | Policy |
|---|---|
| Initiation | Contact customer service within 3 days from the date shown as "delivered" by the courier company |
| Shipping Costs | Customer responsible in both ways, except for defective* /incorrect items |
| Refund Processing Time | 5-7 business days after receiving the returned item |
| Refund Method | Store credit (after deducting restocking fee), except for defective*/ wrong items received |
| Return condition | Return items must be in original condition with tags intact |
We will not entertain any returns if you do not inform us first or late in returns or collection in store.
Non-Defective Items
Products NOT considered as defective* items if:
- There might be 1-3cm differences in the size chart given due to the different stretchable quality of the material and the way measurement is taken.
- The color of the product varies.
- The position of the print/design may vary slightly due to the cut of fabric.
- Minor issues (e.g., loose thread, size shrinks after wash, or little scratch marks).
Special Cases
| Condition | Policy |
|---|---|
| Misuse Limitation | Unusual return patterns may lead to refusal of returns/exchanges; frequent return accounts may be flagged |
Backorder and Preorder Items
- Cancellation of order for backorder and preorder items is not allowed.
- There may be slight delays from the ETA dates due to manufacturing or shipping issues.
- If the ETA has been delayed by 14 days, we will contact you for the next action.
Legal Compliance
| Aspect | Details |
|---|---|
| No-Refund Policy | Illegal for defective/misrepresented items Items damaged by negligence (e.g. washing chemicals) or results of wear and tear |
Contact Information
- For questions or concerns, contact customer service at the live chat box or through Messenger
退货和退款政策
资格和费用
| 条件 | 政策 |
|---|---|
| 退货期限 | 订单收到后3天内 |
| 重新进货费 | 所有退货和尺寸交换将收取15％的重新进货费，以支付处理、检查和重新包装的费用 |
| 不可退换商品 | 折扣商品、促销商品、补货商品、预定商品、合并订单、海外订单、均码物品 |
| 卫生原因不可退换商品 | 内衣、背心、配饰 |
流程和责任
| 条件 | 政策 |
|---|---|
| 启动 | 在快递公司显示“已送达”日期起3天内联系客户服务 |
| 运费 | 客户负责来回运费，除非商品有缺陷*或错误 |
| 退款处理时间 | 收到退回商品后5-7个工作日 |
| 退款方式 | 以商店积分形式退款（扣除重新进货费后），除非收到有缺陷*或错误的商品 |
| 退货条件 | 退货商品必须保持原始状态并附有标签 |
| 重要提示 | 如果您不事先通知我们或延迟退货或到店取货，我们将不接受任何退货。 |
非缺陷商品
以下情况不被视为缺陷商品*：
- 由于面料的不同弹性和测量方法，尺码表上可能存在1-3cm的误差。
- 产品颜色有所不同。
- 由于面料裁剪的不同，印花/设计的位置可能会稍有变化。
- 轻微问题（例如松散的线头、洗后尺寸缩小或小划痕）。
特殊情况
| 条件 | 政策 |
|---|---|
| 滥用限制 | 不正常的退货模式可能导致退货/换货被拒绝；频繁退货的账户可能会被标记 |
| 补货和预定商品 | 补货和预定商品的订单不允许取消。由于制造或运输问题，预计到货日期可能会略有延迟。如果预计到货日期延迟14天，我们将联系您采取下一步行动。 |
法律合规
| 方面 | 细节 |
|---|---|
| 疏忽导致的损坏 | 由于疏忽（例如使用洗涤剂）或磨损导致的商品损坏不在退款范围内 |
联系信息
如有疑问或顾虑，请通过在线聊天框或Messenger联系客户服务。
