Return & Refund Policy

ConditionPolicy
Return WindowOnly defective or incorrect items are eligible for return within 3 days of receiving the order.
Non-Returnable ItemsSale items, promotional items, backorders, preorders, combined/overseas orders, one-size items, lingerie, singlets, and accessories.
Restocking FeeA 15% fee applies to eligible non-defective returns.

Return & Refund Process

StepAction
Step 1: Contact UsContact customer service within 3 days of delivery with your order number and issue details.
Step 2: Shipping CostsFor defective/incorrect items, return shipping is covered by us. For non-defective returns, shipping is borne by the customer.
Step 3: Refund ProcessingRefunds processed within 5–7 business days after inspection, issued as store credit or to the original payment method.
Step 4: Return ConditionItems must be in original condition, with tags intact and unused.

Exchange Policy

ConditionPolicy
EligibilityExchanges are only for defective or incorrect items, subject to stock availability.
Non-EligibleSize or color selection errors are not eligible for exchanges.
Special NoteRefer to the size chart before ordering. For size concerns, return (if eligible) and place a new order.

Defective or Incorrect Items

Eligible IfExample
DefectiveVisible damage or quality issues (e.g., tears, missing parts, faulty zippers).
IncorrectWrong product received (e.g., incorrect size, color, or model).

Non-Defective Items

Not Eligible IfExample
Size VariationsMinor differences (1–3 cm due to manual measurement or fabric stretch).
Color DifferencesSlight differences due to lighting or screen displays.
Print/Design VariationsSlight print/design placement differences due to fabric cuts.
Minor ImperfectionsSmall marks, loose threads, slight shrinkage after washing.

Special Cases

ConditionPolicy
Backorders/PreordersNon-cancellable and non-refundable.
DelaysIf ETA exceeds 14 days, we will contact you for next steps.
Account FlaggingUnusual return patterns may result in restricted account activity.

Important Reminder

Please refer to product descriptions and size charts before purchasing. For questions, our customer service team is here to assist you.

Special Cases

ConditionPolicy
Backorder and Preorder ItemsOrders for backorder and preorder items cannot be canceled or refunded.
Delay PolicyIf an estimated arrival date (ETA) is delayed by 14 days, we will contact you to confirm your next steps.
Account FlaggingAccounts with unusual return patterns may be flagged, and we reserve the right to refuse returns/exchanges.

Legal Compliance

AspectDetails
No Refunds forItems damaged due to negligence (e.g., use of inappropriate cleaning chemicals) or wear and tear.

退货和退款政策

我们致力于为您提供顺畅的购物体验和优质的客户服务。请仔细阅读以下政策，以了解您的权利和责任。

资格与费用

条件政策
退货期限仅接受因商品瑕疵或发错单品的退货申请，且需在收到商品后的 3天内 提出。
不可退货商品折扣商品、促销商品、补货商品、预售商品、合并订单、海外订单、均码商品、内衣、背心和配饰。
补货费对于符合条件的非瑕疵退货，将收取 15% 的补货费。

退货和退款流程

步骤操作
步骤 1：联系我们在收到商品后的 3天内 联系客户服务，并提供订单号和问题描述。
步骤 2：运费说明如果因瑕疵或发错商品，退货运费由我们承担；对于非瑕疵退货，运费由客户自行承担。
步骤 3：退款处理在检查后符合条件的情况下，退款将在 5-7 个工作日 内处理，并以商店积分或原支付方式退还。
步骤 4：退货条件退回的商品必须保持 原始状态，吊牌完整且未被使用。

换货政策

条件政策
换货资格仅限于瑕疵或发错商品的换货，并需视库存情况而定。
不符合条件因尺码或颜色选择错误导致的换货请求不符合条件。
特别说明下单前请仔细参考尺寸表。如因尺码问题，可退货（如符合条件）并重新下单。

瑕疵或发错商品

符合条件时示例
瑕疵商品明显损坏或质量问题（如破损、缺失部件、拉链故障）。
发错商品收到的商品与订单不符（如尺码、颜色或型号错误）。

非瑕疵商品

不符合条件时示例
尺寸差异因手工测量或面料弹性导致的 1-3 厘米误差。
颜色差异因光线或显示器不同导致的轻微颜色差异。
印花/设计位置差异因布料裁剪导致的轻微印花或设计位置偏差。
轻微瑕疵小划痕、松线头或洗后轻微缩水等细微问题。

特殊情况

条件政策
补货/预售商品不可取消且不可退货。
延迟处理如果预计到货时间（ETA）超过 14 天，我们将联系您确认下一步操作。
账户标记如发现异常退货行为，我们有权限制账户活动。

重要提醒

请在购买前仔细查看商品描述和尺寸表。如有疑问，请随时联系客户服务团队，我们将竭诚为您服务。